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Customer Service

Customer Care

Our experienced and knowledgeable Customer Care Representatives are here to assist you from 7:00 am – 5:00 pm CST, Monday - Thursday and 7:00 am - 11:00 am CST on Fridays. Simply call toll-free 855-211-2350 for assistance. Or you can email us: nswcustomercare@nashvilleshoewarehouse.com

As our company takes precautions against COVID-19, please note that we will have limited response via phone. The most prompt method of communication is to send us an email. Thanks in advance for your understanding.

Returns
At Nashville Shoe Warehouse, we want you to love the shoes you're in. If you are not satisfied with your purchase, simply return your item within 30 days from the purchase date. Read more…

Shipping Policy
We offer FREE FedEx Ground Shipping on all of our orders. Please note that we will ship your order FedEx the business day following the receipt of the order. We CANNOT ship to PO or APO Boxes, we need to have a street address. Read more...

Size Chart
Size charts for men, women, and kids shoes can be found here.

Product Reviews
Nashvilleshoewarehouse.com allows its customers to post reviews on items we sell. This is meant to contain honest and accurate opinions on our products. Since our website follows a professional business model, we have the right to monitor these reviews and make changes as needed. We will not, however, remove any negative comments if they appear to be valid. Any reviews submitted will be removed if found to contain any of the following:

  • Any malicious comment
  • Any threats towards an individual or business
  • Profanity
  • Sexual references
  • Any non-related material
  • Any other material found to be disorderly by Nashville Shoe Warehouse
By submitting reviews, you give us the right to use your review along with whatever name you provided for marketing purposes.